Just Better Together: We value and respect the contribution of all of our people, we provide constructive feedback to each other and promote collaboration and cooperation across all of our teams.

Always Challenging the Status Quo: We are encouraging and embracing of innovation to achieve continuous improvement, we are open to new ideas and we embrace the opportunity for change

Shamelessly Customer Centric: We set the highest standards in service and value for our clients, stakeholders and each other.

Very Passionate People: We are a team who love their work, who are interested and excited about it, and actively engage with the day-to-day difference we are making.

Grow our Community Impact:

• We will train more people in more places
• Our presence in the community will be strengthened
• We will focus on growing care in the home

Be a Stronger Advocate:

• We will strive to be the first choice for customers
• We will advocate for Publicly Accessible Defibrillators and the importance of learning first aid
• We will call on government, organisations and the public to financially support our vision

Deliver Organisational Excellence:

• We will be a socially responsible organisation
• We are committed to delivering St John Quality Care in every interaction
• We will operate a financially sustainable business model

Develop Passionate and Effective People:

• Our people are skilled and energised by our purpose and connected to our values
• Our community of volunteers will be highly activated, engaged and supported
• We will provide a collaborative, inclusive and safe work environment

Lives Saved:

More Victorian lives will be saved as an outcome of the first aid training we provide, our service in the community and improved public access to defibrillators.

Measurable results by 2026:

• 300,000 people trained annually
• 15M served across Victoria
• 500 lives saved annually with survival from out of home sudden cardiac arrest reaching 8% survival

Community Resilience

Community resilience is the preparedness of people in a community to provide first aid to another person in need – the community helping itself.

Measurable result by 2026:

• 53% of the public say they are confident to provide first aid to another person

Exceptional Care:

Victorians deserve exceptional care wherever they need it. We will grow our delivery of St John Quality Care in the community.

Measurable results by 2026:

• 114,000 instnaces of care in the home delivered
• 5 star result on the patient survey score - indicating safe, effective and person-centred care

Our People:

Our people includes everyone who serves or works in St John Victoria.

Measurable results by 2026:

• 87% of our people participate in the engagement survey

65% people engagement score