First Aid Kit Servicing
Enquire about First Aid Servicing for your organisation
If you are an existing Kit Servicing Customer, contact us on 03 8588 8548 (Available Monday - Friday, 9:00AM - 4:30PM AEST).
St John First Aid Kit Servicing ensures your first aid kits & defibrillators are compliant and ready in an emergency.
Do your first aid kits have items missing or past their expiry date?
Perhaps you're unsure if your AED is ready for a cardiac emergency?
OH&S legislation requires workplaces to have an appropriate number of kits that are adequately stocked. St John First Aid Kit servicing makes it easy for you to keep your First Aid kits stocked and compliant with current workplace guidelines.
St John offers flexible first aid kit and defibrillator servicing options:
1. On-Site Service - we come to you
Our most popular option!
Our servicing rep will:
- Check and replenish First Aid kit/s
- Sign the affixed compliance sticker on your First Aid kit/s at each visit
- Check defibrillators are in working order and arrange replacement pads/batteries as needed
- Provide ongoing support and a reminder service
- Assess additional First Aid requirements as necessary
Onsite Servicing costs are $99.00 (+GST) per hour in addition to any components that are replaced. Components provided are extra to our service fees.
2. On the Spot service - you come to us
Drop your first aid kits at one of our First Aid kit replenishment locations and have them replenished same day.
This is a convenient option for one off first aid kit replenishment or for a small number of portable first aid kits.
3. Self Service/ Direct order (Do It Yourself)
Order our components or refill packs directly via our website and have them delivered
This option best suits workplaces who are confident in maintaining their first aid kits and defibrillators, or who have a small number of first aid kits and defibrillators to maintain.
Frequently Asked Questions (FAQ) About St John First Aid Kit & Defibrillator Servicing
Regular servicing ensures your kits are complete, compliant, and ready for emergencies. Missing or expired items can compromise care during an incident.
We recommend having your kits serviced every 6 to 12 months, depending on your workplace environment and usage. High-risk areas, workplaces or frequently used kits may require more frequent checks.
We can work with you to find the servicing solution that is right for your specific business needs.
In general, our servicing includes:
- Checking all contents for expiry and compliance.
- Replacing missing or used items.
- Signing the affixed compliance sticker on your First Aid kit/s at each visit
- Checking defibrillators are in working order and arrange replacement pads/batteries as needed
- Provide ongoing support and reminder service
Yes! St John offers tailored solutions to meet your specific workplace needs. We can adjust contents based on your industry, risk level, and compliance requirements.
If you’ve used items in an emergency, you can request a priority restock by contacting our team. We’ll ensure your kit is replenished quickly so you remain compliant and prepared. Priority fees and charges apply.
Compliance depends on your workplace type, size, and risk level. Having your First Aid kits serviced by St John ensures your kits meets current workplace health and safety guidelines during servicing.
Yes, St John provides on-site servicing for businesses and organisations. Our trained professionals will inspect, restock, and certify your kits without disrupting your operations.
We service all types of kits, including workplace, vehicle, home, and specialised kits.
You can book online at https://www.stjohnvic.com.au/products/restock/ or call our customer service team on 03 8588 8548 (Available Monday - Friday, 9:00AM - 4:30PM AEST), to arrange a scheduled visit.
Expired items are replaced immediately during servicing to ensure your kit remains safe and effective.
Yes, St John offers defibrillator servicing and maintenance to ensure your AED is always ready for use. This includes checking battery life, pad expiry dates, and overall device functionality. Regular servicing helps you stay compliant and ensures your AED works when it matters most.
Defibrillators save lives during cardiac emergencies—but only if they’re in working order. Pads and batteries have expiry dates, and regular checks ensure your AED is ready when seconds count.
