Important Systems Outage Updates for Customers
Important Systems Outage Update
7 October 2026 17:00
St John Ambulance Victoria experienced a systems outage in September that impacted a range of customer services, including training bookings, student certificates, invoices and product orders.
We are pleased to advise that the majority of our systems have now been restored. Our teams are working through outstanding customer requests and enquiries as quickly as possible, and we sincerely thank you for your patience and understanding during this time.
Services restored
The following services are operational:
Student certificates are now being issued following course completion. Some delays may be still experienced for certain courses. If you urgently require your certificate, please log your enquiry at: https://verify.stjohnvic.com.au/customerservice/enquiry.
Student Readiness pages are available.
Booking confirmation emails are being issued within 24 to 48 hours of a booking being submitted.
Student pre-learning is available.
Student Readiness links included in emails sent before the outage are now active.
Transfers between training classes.
Existing certificates can be reprinted and validated through our Certificate Verification Portal.
Customer invoices are being issued.
Virtual training packs are being dispatched.
Merchandise order fulfilment and shipping have resumed.
We are continuing to work on improving functionality and will provide updates as they become available.
Need assistance?
If you require support with a training booking, product order or certificate, please contact our Customer Experience team:
Phone: (03) 8588 8590
Hours: Monday to Friday, 8:30am to 5:00pm
Outside business hours: https://verify.stjohnvic.com.au/customerservice/enquiry
Please note that call volumes remain higher than usual and wait times may be longer than expected.
We will continue to post updates on this page as further information becomes available.
Thank you again for your patience and support while we worked to restore our services.